Privacy Policy

Last updated: 15 September 2026

NOXORA CONNECT LTD
Company number: 16745721
Private limited company registered in the United Kingdom
Registered office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom
Email: support@getcomfortstride.com

NOXORA CONNECT LTD is the data controller for personal data processed through Comfort Stride, except where another organisation acts as an independent controller. We process data under the UK GDPR, Data Protection Act 2018 and other applicable UK privacy laws.

Data we collect

Identity and contact details, including names, addresses, email and telephone number.
Orders, payments, returns and support records. Full card details are handled by payment providers where applicable.
Account information, preferences and communications.
Technical and usage data, including IP address, device, browser, cookie identifiers and website interactions.
Marketing preferences and responses.

Purposes and lawful bases

Contract: orders, payments, delivery, returns and support.
Legal obligation: records, tax, consumer-law compliance and lawful requests.
Legitimate interests: fraud prevention, security, store improvement and business administration, where not overridden by your rights.
Consent: where required for marketing and non-essential cookies. Consent can be withdrawn.

Sharing

We share data only where necessary with Shopify, payment processors, fulfilment partners, carriers, hosting and IT providers, analytics and customer-support providers, professional advisers and authorities where required by law.

Shopify

Shopify hosts and secures the store and processes information submitted through it. Read the Shopify Consumer Privacy Policy.

International transfers

Where providers process data outside the United Kingdom, we rely on recognised safeguards where required, including UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses.

Retention

Data is retained only as long as needed for orders, support, legal and accounting obligations, disputes, security and fraud prevention. Periods vary by record type and legal requirements.

Your rights

Depending on the circumstances, you may request access, correction, erasure, restriction, objection or portability, and withdraw consent. You may object to direct marketing at any time. Contact support@getcomfortstride.com; identity verification may be required.

Marketing and cookies

Unsubscribe through any marketing email or contact us. Order and support messages are not marketing. Our Cookie Policy explains cookies and related controls.

Security and complaints

We use appropriate technical and organisational safeguards, although no system is completely secure. Contact us first with concerns. You may also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.